Refund Policy

Return & Refund Policy — Harold & Alice

At Harold & Alice, your satisfaction is our priority. We stand behind every piece in our collection and want you to shop with complete confidence. Please read the guidelines below carefully before submitting a return request.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. Unfortunately, we are unable to accept return requests after this period.

Condition of Returned Items

To qualify for a return, items must be:

Unworn and unwashed
Free from odors, stains, or signs of use
In their original packaging with all labels and tags attached

Items that do not meet these conditions will not be accepted and will be returned to the sender.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned under any circumstances:

Underwear and lingerie
Items returned without original tags or packaging
Items that have been worn, washed, or altered

Final Sale Items

Items explicitly marked "Final Sale" at the time of purchase are not eligible for returns or exchanges. This applies only to items clearly labeled as such on the product page. All other purchases are fully covered by our 30-Day Return Guarantee.

How to Start a Return

Email our support team at info@haroldandalice.com with the following information:

Your order number
The reason for your return
Your full name and contact information
A photo of the item (required for damaged or incorrect items)

We will respond within 1–2 business days with your return instructions and return address.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping method, as Harold & Alice cannot be held responsible for returns lost in transit.

Refund Processing

Once your return is received and inspected, you will receive a confirmation email with the outcome. Approved refunds are processed within 5–7 business days and issued to your original payment method.

If you have not received your refund after 7 business days, please check with your bank or payment provider first. If the issue remains unresolved, contact us at info@haroldandalice.com and we will look into it right away.

Defective or Incorrect Items

If you receive an item that is defective or not what you ordered, we will make it right — at no cost to you.

Contact us within 30 days of delivery at info@haroldandalice.com
Include your order number, a description of the issue, and a clear photo of the item
We will arrange a replacement or full refund, including return shipping costs

Refused Deliveries

If a shipment is refused at delivery, the package may not be returned to our facility and could be lost in transit. For this reason, we are unable to issue a refund for orders refused at delivery. If you have concerns about your order, please contact us before refusing delivery.

Order Cancellation

Because orders are processed automatically, cancellations can only be guaranteed within 30 minutes of placing your order. After this window, the order will need to be returned once delivered, following the process above.

Questions?

Our customer care team is happy to help.
📧 info@haroldandalice.com
Monday – Friday: 9 AM – 6 PM | Saturday – Sunday: 9 AM – 5 PM